12.1.3.3. AMO Usage 
Assume that an STMD2 board is already properly configured in slot
1-1-49 to connect to an Xpressions server. (Note that the S0 interface
to PhoneMail is the only interface supported for ACD's "PhoneMail
Ports as Agents" enhancement.) Also assume a valid COT (111) and COP
(112) are already defined and the numbering plan used is open.
- If a PhoneMail service access number is not yet defined for routing calls to
PhoneMail/Xpressions, one must be created. Create PhoneMail service access number
27441.
ADD-RICHT:MODE=PM,IDX=1,SAN=27441,NAME="ACD PHONEMAIL ACCESS",STYPE=XPRESION;
- Create an ACD PhoneMail Agent group. Group 4 will be a PhoneMail ACD group with service
access
number 27441.
ADD-ACDGP:ACDGRP=4,TYPE=PM,PMSAN=27441;
- Create an ACD PhoneMail trunk group. Trunk group 444 will contain only Agents/trunks
for ACD
group 4.
ADD-BUEND:TGRP=444,NAME="ACD PM TRUNK GROUP", NO=30,RSV=N,TDDRFLAG=ON,GDTRRULE=0,ACDPMGRP=4;
- Create the ACD PhoneMail trunks and populate the ACD PhoneMail trunk group. (There
is nothing
special for ACD PhoneMail Agent trunks in this case; just the usual construction of
digital
trunks.) Each trunk must eventually become an Agent before being brought into service.
PEN
1-1-49-0 will be added to ACD PhoneMail trunk group 444.
ADD-TDCSU:OPT=NEW,PEN=1-1-49-0,COTNO=111,COPNO=112, DPLN=0,LCOSV=1,CCT="PM AGENT",PROTVAR=PSS1V2, SEGMENT=8,DEDSVC=NONE,TRTBL=GDTR,ATNTYP=TIE,TCHARG=N, SUPPRESS=0,TGRP=444,DEV=S0CONN;
Repeat for each trunk circuit that will be an ACD PhoneMail Agent. - Create a trunk route for ACD PhoneMail. (No special configuration for ACD PhoneMail.)
LRoute 98
will route calls to ACD PhoneMail trunk group 444.
ADD-RICHT:MODE=LRTENEW,LRTE=98,TGRP=444, NAME="ACD PM",DNNO=1-1-200,PDNNO=1-1-200;
- Create access code for reaching ACD PhoneMail. 27 will be the access code for ACD
PhoneMail.
ADD-WABE:CD=27,DAR=TIE;
- Make ACD PhoneMail access code lead to route pointing to ACD PhoneMail trunk group.
Trunk access
code 27 will take calls to route 98 and ACD PhoneMail trunk group 444.
ADD-LDAT:LROUTE=98,LSVC=ALL,TGRP=444,ODR=2, LAUTH=1; ADD-LDPLN:LDP=27-X,LROUTE=98,LAUTH=1;
- Create the ACD PhoneMail Agents and populate the ACD PhoneMail group. Agent 41 will
be an Agent
in ACD PhoneMail group 4.
ADD-AGENT:AGTID=41,AGTTYPE=PM,ACDGRP=4,AGTPOS=1, PEN=1-1-49-0,BCHAN=1;
Repeat for each PhoneMail Agent/trunk to be added to the ACD PhoneMail group. - Activate the ACD PhoneMail Agents/trunks. This can only be done once they are assigned
a PEN in
an ACD PhoneMail group.
ACT-DSSU:ONTYPE=AUL,TYPE=PEN,PEN1=1-1-49-0, PEN2=1-1-49-7;