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12.1.15.2. Service Information Previous topic Parent topic Child topic Next topic

  • If the agent is forwarded CFU to another destination, then the same behaviour as in case of an ACD call will be kept: If AGTFWD is set to YES, then the forwarding will be executed when the CallDirector calls this agent, otherwise the agent will ring. If the type of forwarding is not unconditional, but Call Forward No Reply or Call Forward busy, then the call from the Call Director will be redirected.
  • If the agent is a Hunt Group master or member in a Pick-up group, then the functionality is the same: after the call is transferred and answered, the calling station will have the DNIT number on the display.
  • It is possible to assign virtual nodes (defined with KNDEF) to internal routing directory number (ACD=YES branch) in order to ensure correct number modification in complex E164 numbering environments.