- Set the system parameter that enables the Monitoring PIN (Default value
is NO):
CHA-ACDSD:TYPE=SYS,MONPIN=YES;
IMPORTANT:
If the MONPIN parameter is
set to NO but all other conditions are valid the Silent/Tone monitoring
function works but is not reliant on secure access. It is only required
that the station is classmarked. ANY user at that station can Silent/Tone
monitor.
- Allow Silent Monitoring in the system:
SET-ZAND:MONSLNT=YES;
- Allow the ACD feature and Tone Monitoring in the system:
CHA-ZAND:TYPE=ACD,ACDALLOW=YES,MONTONE=YES;
- Add the digits for dial access to the Silent Monitoring feature:
ADD-WABE:CD=728,DAR=MONSLNT;
- Add the digits for dial access to the Tone Monitoring feature:
ADD-WABE:CD=729,DAR=MONTONE;
- Add the Silent Monitoring key to a phone:
CHA-TAPRO:STNO=3356,KY04=ADDON;
- Add the Tone Monitoring key to a phone:
CHA-TAPRO:STNO=3356,KY05=MONTONE;
- Enable monitoring authorization for a particular station:
CHA-SDAT:STNO=3358,TYPE=ATTRIBUT,AATTR=CASTMON;
- Enable the target station to be silent/tone monitored:
CHA-SDAT:STNO=3357,TYPE=ATTRIBUT,AATTR=CBSTMON;
- Don't activate SILMON in AMO FEASU.
CHANGE-FEASU:TYPE=D,CM=SILMON;
IMPORTANT:
The SILMON parameter in AMO
FEASU is used for activating a feature which allows the monitor to initiate
a conference with the monitored parties, which is not possible in a Silent/Tone
Monitoring scenario. By enabling this feature, the 'normal' Silent/Tone
Monitoring will be widely affected, with the displays and the behaviour
of the subscribers being modified (tones, keys pressed, states, etc.).
- Suppress "Please hold the line" when an silent monitored agent
is not on the phone
CHANGE-ZANDE:TYPE=ACD,NODHOLDT=YES;
- Activation of the feature "Extended Silent/Tone Monitoring"
CHANGE-ZANDE:TYPE=ACD,EXMNTONE=YES;
/*Tone monitoring
CHANGE-ZANDE:TYPE=ACD,EXTSLTMN=YES;
/* Silent monitoring
