Section 11.6.10. Announcements for CCM in Meet-Me Operation

11.6.10. Announcements for CCM in Meet-Me Operation

Looped Announcements via Musiphon

For CCM systems in Meet-Me operation, a looped announcement can be played back to the calling party via Musiphon connected to an SLMA, instead of the code calling or paging tone (CHA-ZAND:TYPE=CCM,SRCHTN=KNTNINT/MUSIC/RNGTNINT).

Enable announcement playback for internal and external calls to CCM in Meet-Me operation
```
CHA-ZAND:TYPE=CCM,ANNINTCC=Y,ANNEXTCC=Y;
```
Assign CCM tone (HOLDCCS) to SIU tone TSL or PEN TSL
```
CHA-ZAND:TYPE=TONES,CP=HOLDCCS,SIU=1 to n;
```
or
```
AD-SSC:PEN=a-b-c-d,TYPE=EXTANN,CPCALL=HOLDCC;
```
Callers from digital exchanges will always hear the r i n g b a c k tone; if parallel ringing is enabled for CCM in Meet-Me operation, callers from both digital and analog exchanges will hear the r i n g b a c k tone.

Synchronized Announcements

For CCM systems in Meet-Me operation, a synchronized announcement can be played back to the calling party via an external announcement unit connected to a TMOM, instead of the code calling or paging tone (CHA-ZAND:TYPE=CCM,SRCHTN=RNGBK/ACTION/MUSIC).

COP parameter CCR must be set for the calling line. If the calling line is a digital exchange the COP parameter ABPD (initial answering) must also be set. In addition, the synchronized announcement for call to CCM must be enabled centrally (ZAND:TYPE=CCM,SYNCACCM=YES)

Synchronized announcements are used for providing callers with a specific sequence of information prompts, depending on the call progress/traffic situation of the incoming call, in order to achieve specific reactions.

The prompts/announcements are achieved by connecting external announcement units to TMOM boards. Each prompt or announcement is heard from the beginning. Up to 50 callers can listen to an announcement at any one time. The announcement is not LTG-dependent.

The attributes of an announcement are defined in a specific announcement type (= announcement name). Between 1 and 64 announcement units or tone sources can be combined to form a single announcement type. This is done by configuring the TMOM boards for synchronized announcements (RAS), and assigning them to the same announcement type.

For more details, and instructions on how to configure a TMOM board for synchronized announcements, please refer to the AMO Usage Examples' section "Announcerment Unit, Synchronized Announcements".

Example:

Callers to the multiple code-calling system CCM should hear a synchronized announcement. The announcement is not to be repeated. After the announcement, the CCM hold tone is to be fed in for as long as possible. The call waiting tone (knocking/camp-on tone) is to be defined as the entry tone, and the ringback tone is to be defined as the exit tone. The required operating mode is "Start/Stop", and an announcement start delay timer of 2 seconds is to be set.

Enable announcement for CCM in Meet-Me mode
```
CHA-ZAND:TYPE=CCM,SYNCACCM=YES
```

Assign announcement type 4:

AD-SYNCA: ANTT,4,Mueller_Inc,ON,,,HOLDCCS,255,
ON,,,,,,,STA_STO,2;

Assign entry tone/exit tone for ANNCCM announcement reason
```
AD-SYNCA: ANNTONE,ANCCM,CAMP,RNGBK;
```
Assign announcement reason / announcement type table: Depending on the ITR code number of the incoming call, the announcement type 4 must be assigned to the announcement reason ANNCCM. The ITR numbers used depend on the types of call situation for which the announcement is required.
If the CCM is reached by direct dialling, and the code-calling number dialled belongs to an internal user, the called user's ITR (5) is used.
```
AD-SYNCA: ANNMITR, ANCCM, 5, 4;
```
If the code-calling number dialled belongs to an external user, the calling user's ITR (7) is used.
```
AD-SYNCA: ANNMITR, ANCCM, 7, 4;
```
If the CCM is reached via call forwarding/forwarding on no answer after dialling an internal user's number, the ITR of the internal (forwarding) user (8) is used.
```
AD-SYNCA: ANNMITR, ANCCM, 8, 4;
```
If the CCM is reached via call forwarding/forwarding on no answer after dialling an external user's number, the caller's ITR (7) is used.

If the CCM system is operated without initial answering, callers from digital exchanges will always hear the r i n g b a c k tone; if parallel ringing is enabled for CCM in Meet-Me operation, callers from both digital a n d analog exchanges will hear the r i n g b a c k tone.

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