Station number for overflow destinations
- station number (1 - 22 digits for station numbers)
- station number (1 - 7 digits for VMS/PhoneMail destinations)
If a network-wide VMS or PhoneMail number is entered, the entry in the
VMX table (for network-wide VMS) or the SAN table (for PhoneMail) is
the server station number. Mailbox station number output is similar to
that of the internal VMS.
Any calls to a hunting group during call queue overflow are treated
as call forwarding to a hunting group station: after call forwarding
by overflow a 'ring no answer or when busy' cannot be performed.
Several call forwardings can only be performed if multiple call forwarding
has been activated in the destination node (currently up to 10 levels).
The only exception is when another hunting group is specified as the
overflow destination. In this case, FNA (Forward If No Answer) is performed
within the hunting group. The system will consider this hunting group's
overflow destination, which can be an internal or network-wide station
number, provided multiple call forwarding was activated in this node.
The overflow destination can again be a hunting group. As call processing
cannot check the number of network-wide hunting group links, the provider
is responsible for their limitation. If the second hunting group's
overflow destination is a VMS or PhoneMail number, call forwarding is
always performed, even if multiple call forwarding has not been activated.
This occurs regardless of whether the VMS or PhoneMail number is a network-wide
or internal number.
To distribute the traffic load evenly in the network, configure another
hunting group in a second PABX as the overflow destination. This distributes
the busy hour loads caused by call queue overflow.
A hunting group station can configure a FWD destination. The usual
tests to check the validity of the FWD destination are performed. No
further checks for the validity of the FWD destinations are required.
The overflow destination is configured using an AMO (=FWD destination).
The AMO first checks whether the specified station number leads to a
valid DAR. In other words, this eliminates incomplete (INCO) or impossible
(NOPO) station numbers (only limited use for network-wide or external
station numbers).
If a call to a hunting group is forwarded to an external or network
destination, then the call will not be forwarded within the originally
called hunting group if the overflow destination does not answer or is
busy. Optical camp-on by the call queue and the overflow destination
is not used, as stations with active call forwarding to network or external
station numbers are treated as free.
Call forwarding destinations can only be checked if the destination
is an internal station number. Forwarding to other station numbers cannot
be checked.
After call forwarding or if the station is located in another PABX,
callers may only hear the busy tone if the destination is busy or the
required resources (lines, paths) are currently unavailable.
Stations in different PABXs can be configured as hunting group members.
All station numbers which can be dialed internally, externally, and
network wide and all internal and network-wide VMS and PhoneMail numbers
can now be configured as overflow destinations.
Figure 92. HG Overflow Destinations