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14.4.7. Calls in Queue to the Attendant Previous topic Parent topic Child topic Next topic

This section only applies to systems with Attendant Console AC-Win-MQ.
For the assignment of MLPP calls to the answer keys in the multiple queue mode use the keys SQ03-SQ06 since these keys are still unassigned.
Each MLPP level is assigned to the corresponding call type. The new call types will override all other call types and no additional feature interactions will be considered, e.g. in case of recall of a MLPP call, the call type is MLPP and not recall. NON-MLPP and routine calls are queued according to the AMO-VFGR setting (no change of processing).
IMPORTANT:
For routine calls there is no explicit call queue.