Collapse AllExpand All

2.4.1. Feature Description Previous topic Parent topic Child topic Next topic

Requirements:
An alarm is created when DIMSU parameters usage initiated by AMOs or by subscriber activities approaches 90 % or 100% or if 10% of DIMSU parameter is available again.
When the DIMSU parameters EXTNAME, NAME, ORG, CFWDEST, KEYSYS, STN, OPTCC, OPTEXP, DPLNCD, PUGR, ACDAGT, ACDGRP, ACDLOGON, ACDPRIM, ACDRT, ACDRTX, ACDSHIFT, DNI, DPDNI reach 90% of usage a minor alarm is to be created. A major alarm indicates that 100% of a DIMSU parameter is used. If 10% are available again the previously activated alarm has to be reset.
AMOs using memory of the DIMSU parameters are:
  • AMO PERSI,
  • AMO ZIEL,
  • AMO ACTDA,
  • AMO KCSU,
  • AMO SBCSU,
  • AMO SXSU,
  • AMO AUN,
  • Flexrouting AMO ACDRT,
  • AMO ACDRS-rs,
  • AMO ACDRS-ds and
  • AMO DNIT.
Subscriber adtivities:
Activate a call forwarding destination or logging on/off of ACD agents.