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10.35.3. User Interface Previous topic Parent topic Child topic Next topic

Initiating a trace:
Tracing is started from the standard attendant console by pressing the unmarked key above the night switch key (moon symbol). The COS of the AC must include the MTRACE or ATRACE parameters.
If you want to trace the A-station from the enhanced attendant console, click the "TOOLS" menu item while a call is in progress and then click "MCID".
You must select the tracing code to activate the MCID feature in a Digite.
Anates differ from Digites in that you must initiate a consultation call in the Anate before you can select the tracing code.