Contents
Index
Search
Collapse All
Expand All
Previous Page
Next Page
Print Page
1. Introduction
2. Getting Started
2.1. How to Install OpenScape Mobile Pro
2.2. How to Login to OpenScape Mobile Pro V10
2.2.1. How to Login with your OpenScape Mobile Pro Credentials
2.2.2. How to Login to OpenScape Mobile Pro with Two-Factor Authentication
2.3. How to Configure OpenScape Mobile Pro
2.3.1. Permissions
2.3.2. Certificates
2.4. How to Logout from OpenScape Mobile Pro
3. Using Integrated or UC-Only Configurations
3.1. Call History
3.1.1. How to Refresh the Call History List
3.1.2. How to Delete All Call History Records
3.2. Contacts
3.2.1. Adding Contacts
3.2.1.1. How to Create a Contact
3.2.1.2. How to Add a Contact from the Global Contact List (Directory)
3.2.2. Updating Contacts
3.2.2.1. How to Edit a Contact
3.2.2.2. How to Delete a Contact
3.2.3. Searching Contacts
3.2.3.1. How to Search for a Contact
3.2.4. Displaying and Sorting of Contacts
3.2.5. Organizing Contacts in Groups
3.2.5.1. How to Create a Contact Group
3.2.5.2. How to Add or Remove a Contact from a Group
3.2.5.3. How to Rename a Group
3.2.5.4. How to Delete a Group
3.2.6. Communicating with Contacts or Groups of Contacts
3.2.6.1. How to Communicate with Contacts
3.2.6.2. How to Communicate with Groups
3.3. Chat
3.3.1. How to Create a New Chat
3.3.2. How to Send a Message
3.3.3. How to Forward a Message
3.3.4. How to Delete a Message
3.3.5. Chat Attachments
3.3.5.1. How to Add an Attachment to a Message
3.3.5.2. How to Share to OpenScape Mobile Pro from your Android device
3.3.5.3. How to Zoom in or Out on an Image
3.3.5.4. How to Download a Chat Attachment
3.3.6. How to View all Participants in a Group Chat
3.3.7. How to Add a Participant to a Chat
3.3.8. How to Leave a Chat
3.3.9. Chat Options
3.4. Conferences
3.4.1. How to Start a Conference
3.4.2. How to Display Information about a Conference
3.4.3. How to Mail Conference Participants
3.4.4. How to Remove a Conference
3.5. User
3.5.1. How to Edit your Timezone and Location
3.5.2. How to Choose your Preferred Device
3.5.2.1. How to Add a New Device
3.5.3. How to Administer your Voicemail
3.6. Presence
3.6.1. How to Choose your Presence Status
3.7. Settings
3.8. Making a Call
3.8.1. How to Make a Call Using Call History
3.8.2. How to Make a Call Using Contacts
3.8.3. How to Make Call Using Search
3.9. Receiving a Call
3.9.1. How to Answer Calls on your Wi-Fi Device
4. Using Voice-Only Configuration
4.1. Call History
4.2. User
4.3. Settings
4.4. Making a Call
4.4.1. How to Make a Call Using Dialpad
4.5. Receiving a Call
4.5.1. How to Answer Calls on your Wi-Fi Device
5. Handling Calls
5.1. More on Making Calls
5.1.1. How to Make a Call in Callback Mode
5.2. More on Receiving Calls
5.2.1. Changing Where you Can be Reached
5.2.2. Changing How Much Time Each Device Rings
5.2.3. Receiving Calls from an OpenScape Voice Hunt Group
5.3. Moving Calls
5.3.1. How to Move a Call from the Wi-Fi Device to another Device
5.3.2. How to Move a Call from the Wi-Fi Device to another Wi-Fi Device (with the Same Number)
5.3.3. How to Move a Call from the Desk Phone to another Device
5.3.4. How to Move a Call from the Cell Phone to another Device
5.3.5. How to Move a Call from any Preferred Device to another Device (UC-Only and Integrated Configurations)
5.3.6. How to Cancel the Call Move
5.3.7. When Calls Cannot be Moved
5.3.7.1. Specific Scenarios
5.4. Screen Sharing
5.5. Transferring Calls - Voice-Only and Integrated Configurations
5.5.1. How to Transfer a Call
5.6. Secure Calls
5.7. Operating without OSV Desk Phone
5.7.1. Additional Services
5.8. How to Use a Bluetooth Device
5.9. How to Retrieve Voice Mail Messages - Voice-Only and Integrated Configurations
5.10. How to Prevent Losing Wi-Fi Coverage While in a Wi-Fi Call
6. Settings
6.1. Application Settings
6.1.1. How to Manage App's Permissions
6.1.2. How to Clear Move History
6.1.3. How to Configure Voicemail
6.1.4. How to Configure Call Forwarding
6.1.5. How to Import Account information via a QR Code
6.2. Mobile Data Network Settings
6.2.1. How to Configure Advanced Network Settings
6.3. Notices and Disclaimers
6.4. Advanced Settings
6.4.1. UC Options
6.4.2. Ringtones
6.4.3. Call Progress Tones
6.4.4. More Options
6.4.5. Certificate Management
6.4.6. Logging
7. Certificates
7.1. Root CA Certificate
7.1.1. How to Install a Root CA Certificate
7.1.2. How to Display an Installed Root CA Certificate
7.1.3. How to Remove a Root CA Certificate
7.2. Client Certificate
7.2.1. How to Install a Client Certificate
7.2.2. How to Install a Client Certificate on a Samsung Galaxy device
7.2.3. How to Manage the Installed Client Certificates
7.3. Server Certificate
7.3.1. How to Configure Server Certificate Validation
8. Troubleshooting
8.1. Diagnostic Messages
8.1.1. How to Display Diagnostics Messages
8.2. Displaying the Quality of Audio/Video Calls
8.3. Troubleshooting Specific Issues
8.3.1. OpenScape Mobile Pro Loses Connection to the Server while in Wi-Fi Mode
8.3.2. OpenScape Mobile Pro Unable to Connect to OpenScape Voice Server
8.3.3. Calls Go Directly to Desk Phone Intermittently
8.3.4. With Good Wi-Fi Reception, Some Calls are Ringing on the Desk and Cell Phone Only
8.3.5. Cannot Change the Ringtone
8.3.6. OpenScape Mobile Pro does not Show Option to Move a Call
8.3.6.1. Specific Scenarios
8.3.7. Ring-back is Played on Top of Announcement or Voice
8.3.8. First Call after Device is Turned On Takes Several Seconds to Ring, Sometimes Goes Directly to Desk Phone
8.3.9. OpenScape Mobile Pro is not Showing the Contacts Stored in my Device
8.3.10. OpenScape Mobile Pro Rings when "Do Not Disturb" is Turned On
8.4. How to Report an Issue
9. Security Checklist
adding a contact from the global contact list
[1]
adding or removing contacts from a group
[1]
Call history
[1]
Call History
[1]
[2]
[3]
calling a phone number
[1]
Conferencing features
[1]
Contact groups
[1]
[2]
[3]
[4]
Contacts
[1]
[2]
[3]
[4]
creating a contact
[1]
creating a contact group
[1]
deleting a contact
[1]
deleting a group
[1]
editing a contact
[1]
Keypad
[1]
refreshing
[1]
[2]
renaming a group
[1]
starting a conference
[1]
Search
3.1.1. How to Refresh the Call History List
Follow the steps below to refresh the
Call History
list:
Step by Step
In OpenScape Mobile Pro, tap
Call History
.
Swipe down your finger to refresh the list.
‣
Parent topic:
Section 3.1. Call History
Mitel OpenScape Mobile Pro V10, Android Devices, Extended Guide
, ID:
A31003-M40A0-Y101-14-7619
©
07/2024
Mitel Networks Corporation. All rights reserved. Mitel and the Mitel logo are trademark(s) of Mitel Networks Corporation. Unify and associated marks are trademarks of Unify Software and Solutions GmbH & Co. KG. All other trademarks herein are the property of their respective owners.