3.16.1. Creating a Simple Forwarding 
You can forward your incoming calls to other phone lines (e.g.: home phone, a meeting room or a secretary office) when your phone line is busy, when you do not answer or for all calls without conditions.
IMPORTANT:
The option of simple forwarding is only available when the preferred
device is set on the work phone, that is the number configured by the
system administrator as your primary number (ONS) in OpenScape UC. If
you set another phone as preferred device, like your mobile phone, the
simple forwarding doesn’t take effect and the call will be redirected to
this phone.
Simple forwarding is always valid until they are canceled or overwritten
by a rule.
INFO:
Phone line busy is different of user presence busy. Phone line busy is
when your pbx phone line is not free to answer a call, like already busy
in other call, ringing in a call or even when a desk phone device is
off-hook. The user presence busy is a user availability status, that is
not only for when the user is in a call, but can be set manually by the
user in many other situations, like to denote he is busy taking notes,
busy in a presentational meeting or at lunch break.
So, the simple forwarding doesn’t consider the user presence busy status,
but the phone line busy status. User presence is a criteria considered
by rules, as you will see in the next chapter.
Step by Step
- On the task bar, click on
and select Forwarding
and rules settings. - Click on the Simple forwarding tab and select
Enable call forwarding.
- To use conditional forwarding activate the check box Conditional
forwarding. You can further configure this rule by selecting Search
for contact or number and choosing:
- To forward your call when you are busy, enter a name or number in the field under If my phone is busy, forward my calls to:
- To forward your calls when you don’t answer, enter a name or number in the field Search for contact or number under If I don’t answer, forward my calls to:
You can have the call forwarding for busy and don’t answer in parallel. - To forward all your incoming calls, click on the check box
Forward all my incoming calls.Enter a name or number in the field Search for contact or number.
- To redirect all your calls to the voicemail box click on I want to redirect all my calls to my Voicemail.
- To use conditional forwarding activate the check box Conditional
forwarding. You can further configure this rule by selecting Search
for contact or number and choosing:
You have created a forwarding rule.
Next steps
To deactivate call forwarding at any time, click on the task bar, then select
Deactivate forwarding from the drop-down menu.
on the task bar, then select
Deactivate forwarding from the drop-down menu.‣ Parent topic: Section 3.16. Forwarding and Rules