5.3.1 CHANGE-ACDSD

No changes can be performed unless the ACD feature is turned on (see AMO ZAND). The CHANGE function serves for modifying the ACD system data.

The branch TYPE=SYS is used for updating the system table containing the agent ID length (AGTIDLEN), agent target type (AGTTARGT), the ACD queue priority enhancement time (QFACTOR), the delay ringback timer (DELAYRBT), the silent/tone monitoring connection delay timer (SMTIMER), the service out feature switch (SERVCOUT) and the flag that shows if the silent/tone monitoring is defended by a PIN (MONPIN).

AGTIDLEN cannot be changed if there are ACD agents configured in the system (see AMO AGENT).

Whenever the QFACTOR is modified from a zero value to a nonzero value, Call Processing is notified with a QFACTOR EVENT. The QFACTOR is updated regardless of a Call Processing response to the event.

The branch TYPE=MSG is used for changing the message texts.

The branch TYPE=CAFRCG is used to update the assignment of a Control Agent Facilities Directory Number (CAFDN) to a Route Control Group. The CAFDN must have a digit analysis result DAR=RCG set by AMO WABE. If an asterisk is entered (CAFDN = *) the number is set to NULL and the RCG is deleted. A RCG cannot be deleted if it is referenced by the Route Selection Table (AMO ACDRS).

Procedure Overview


Command Code	Parameter
CHANGE-ACDSD	\|TYPE=SYS,[AGTIDLEN=<number>],[QFACTOR=<number>]
	,[AGTTARGT=<param>],[DELAYRBT=<number>] ,[SMTIMER=<number>],[SERVCOUT=<param> ] ,[MONPIN=<param>], [AGTFWD=<param>] ,[NACDAWK=<param>];

	\|TYPE=MSG,MESSAGE=<string>
	\|,MSGCAT=AGT\|SPV,MSGNUM=<number>;
	\|,MSGCAT=EMER;

	\|TYPE=CAFRCG,RCG=<number>,CAFDN=<key-num>;

Examples:

In the system table, set agent ID length to 4, set QFACTOR to 20 and the agent target to ID.

Input:

CHANGE-ACDSD:TYPE=SYS,AGTIDLEN=4,QFACTOR=20,AGTARGT=ID;

Output:

H02: THE REQUIRED AGENT IDENTIFIER LENGTH HAS BEEN
CHANGED TO AGTIDLEN=4 DIGITS.

H05: THE TYPE OF AGENT IDENTIFICATION (TARGET TYPE)
HAS BEEN CHANGED TO AGTTARGT=ID.
H06: THE WAITING TIME FOR ACQUIRING THE NEXT HIGHEST CALL
PRIORITY HAS BEEN CHANGED TO QFACTOR=20 SECONDS.

In the system table, set delay ringback timer to 13.

Input:

CHANGE-ACDSD:TYPE=SYS,DELAYRBT=13;

Output:

H01: THE DELAY RINGBACK TIMER SETTING HAS BEEN CHANGED TO
DELAYRBT=13 SECONDS. THIS SETTING MAY NOT BE
LESS THAN THE ACL ROUTE REQUEST TIMER SETTING, ELSE THE
CALL BRIDGE CAN'T ROUTE THE ACD CALL BECAUSE THE DELAY
RINGBACK TIMER EXPIRES BEFORE THE ACL ROUTE REQUEST TIMER.
(SEE AMO CTIME, ROUTEREQ).

In the message table, change the agent’s message number 4 (sent by the supervisor) to "call 4".

Input:

CHANGE-ACDSD:TYPE=MSG,MESSAGE="CALL 4",MSGCAT=AGT,MSGNUM=4;

Output:

H03: THE CAF DIRECTORY NUMBER FOR RCG (CAFDN) HAS
BEEN ASSIGNED TO ROUTE CONTROL GROUP RCG=4.

In the CAFRCG table, change route control group number 6 to have directory number 542341.

Input:

CHANGE-ACDSD:TYPE=CAFRCG,RCG=6,CAFDN=542341;

Output:

H04: THE CAF DIRECTORY NUMBER FOR RCG (CAFDN) HAS
BEEN ASSIGNED TO ROUTE CONTROL GROUP RCG=6.

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