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11.1.9.3.2. Extend Call to Paged User feature invocation from AC-Win Previous topic Parent topic Child topic Next topic

The principle behind the feature invocation for ACWin and ACWinMQ Upoe is the same as that for AC.
The returned paged call to be joined arrives at the P sub-unit of the Attendant. An indication associated with the P sub-unit is shown. The Attendant can join a call received at the P sub-unit to a held call at either the T, O or R sub-units, or a parked call.
The new JOIN key will reside in the AC-Win Buttons window.
The incoming call (returned paged call) will appear in the AC-Win Call Control window.
When the attendant accepts the incoming call, it will be shown as CONNECTED in the AC-WIN Call Control window. The call to be JOINed can be held at either theT, O or R sub-units, or parked.
For held calls, the attendant clicks the JOIN key in the AC-Win Buttons window, or uses the keyboard, and then selects the sub-unit key (where the calling party is held) in the AC-Win Call Control window, both calls are now connected and released from the attendant.
For parked calls, the attendant clicks the JOIN key in the AC-Win Buttons window and then either double clicks to the call in the PARK window, or single clicks to the park position and then presses RECONNECT on the keyboard, the 2 parties are now connected and released from the attendant.