Although you can use the network-wide team as a secretary system like
the CHESE, some features are treated differently than with the CHESE.
The following sections describe the most important features.
Recorded announcement server
If an executive call forwarded to the secretary is not answered within
a particular time, it is forwarded to a call forward - no answer destination,
if this is configured. Like with the CHESE, with network-wide team you
can select whether a call intended for the executive should be directed
to the executive mailbox or the secretary (department) mailbox.
If configured, the same also applies for forwarded executive calls
to a busy secretary.
- Callback
- When executive line is busy If executive calls are forwarded to the
secretary (normal operation), the system always carries out a callback
when the secretary is free again. The callback occurs regardless of whether
the executive is free or busy.
- When executive line is free A callback to a free executive that is
signaled at the secretary is not entered in the mailbox. The system always
performs callback on free the next time the executive line or the secretary
is free.