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8.4.1.3. Network-wide Team in Combination With Additional Features Previous topic Parent topic Child topic Next topic

Although you can use the network-wide team as a secretary system like the CHESE, some features are treated differently than with the CHESE. The following sections describe the most important features.

Recorded announcement server

If an executive call forwarded to the secretary is not answered within a particular time, it is forwarded to a call forward - no answer destination, if this is configured. Like with the CHESE, with network-wide team you can select whether a call intended for the executive should be directed to the executive mailbox or the secretary (department) mailbox.
If configured, the same also applies for forwarded executive calls to a busy secretary.
  • Callback
    • When executive line is busy If executive calls are forwarded to the secretary (normal operation), the system always carries out a callback when the secretary is free again. The callback occurs regardless of whether the executive is free or busy.
    • When executive line is free A callback to a free executive that is signaled at the secretary is not entered in the mailbox. The system always performs callback on free the next time the executive line or the secretary is free.