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References for ACD groups, Agents and Recordings must be initiated by the AMOs ACDGP, AGENT and RCSU respectively prior to use.
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Extensions referenced by AMO ACDRT must be set up by the AMOs ACSU, DNIT, SA, SCSU/SBCSU/SSCSU and VFGKZ.
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An ART must be created by AMO ACDRT prior to use in AMO ACDRS.
An ART may not be deleted until all references to it are removed by AMO ACDRS. |
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The ACD feature has to be turned on by AMO ZAND.
In addition, it can define a specific DPLN group to be used for ACD. |