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3.8. Multi Line Hunt Group Previous topic Parent topic Child topic Next topic

This feature is available when using WebRTC as your primary work phone (ONS) or as a preferred device (OND). The WebRTC number must be a member of the Multi Line Hunt Group (MLHG).
Restriction
If the UC user has set an OND (e.g. not ONS) as preferred device, calls distributed by Multi Line Hunt Groups (MLHG) cannot be handed over to other devices while they are ringing. The reason is that OpenScape Voice does not allow a second deflect for MLHG calls.
Your Web Client can be connected to OpenScape Voice or OpenScape 4000. However, the following apply regarding this feature:
Client connected to OpenScape Voice, supports:
  • Stop at me / Resume
  • Login / Logoff
INFO:
The state of the MLHG busy feature on the physical devices is opposite to the state displayed on the UC clients (Web Client, Desktop App, Fusion for Notes and Fusion for Office):
Feature activated / deactivated MLHG busy state UC client meaning Led on physical device UC client UI
Activated Busy Logged off ON huntgroup_logged_off_icon-2.png
Deactivated Not busy Logged in OFF huntgroup_available_icon-2.png
INFO:
WebClient, UC DeskApp and Fusion do not support the OSV feature “Reverse Hunt Make Busy LED Display”.
Client connected to OpenScape 4000, supports:
  • Login / Logoff
In order to indicate the status of the MLHG an icon is displayed on the client bar.
You can login / logout of the hunt group clicking on the client bar.

Options when available

When you are logged into the hunt group and you are available you have the following options by clicking on the icon huntgroup_available_icon-2.png:
huntgroup_avail-2.png
  • Stop at me (OpenScape Voice)
  • Logoff

Options when status is available but set to busy

When you are logged into the hunt group and you are available but set to busy you have the following options by clicking on the icon huntgroup_available_busy_icon-2.png:
huntgroup_avail_by-2.png
  • Resume (OpenScape Voice)
  • Logoff

Options when status is logged off

When you are not logged into the hunt group you have the following options by clicking on huntgroup_logged_off_icon-2.png:
huntgroup_off-2.png
  • Stop at me (OpenScape Voice)
  • Login

Options when status is no manual changes allowed

When you are logged into the hunt group but no manual changes are allowed you have the following options by clicking on huntgroup_no_manual_changes_icon-2.png:
huntgroup_no_man_changes-2.png
  • Stop at me (OpenScape Voice)
  • Logoff